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Eccentex and Aptiva Corp Announce Partnership
LOS ANGELES, CA, USA, November 22, 2023 /EINPresswire.com/ — Eccentex and Aptiva Corp. are announcing a technology partnership to deliver AI powered Business Automation Solutions to Enterprise and Midmarket customers in the Middle East and Africa. “Our technology partnership with Aptiva Corp. will extend our capabilities and enable us to deploy Eccentex HyperAutomation Cloud solutions closer to our customers in the Middle East and Africa. I’m excited to see how quickly we can expand our network and serve our customers better with the help of valued partners like Aptiva in this region.” – Alex Stein, CEO of Eccentex. “Together with a dynamically growing Process Automation company like Eccentex, we can develop, deploy, and support high value Business Automation solutions for our valued clients. Our aim is to offer all enterprise and midmarket customers in this region access to the innovative Eccentex Low-Code/No-Code platform.” – Swamy Boyapati, Executive Director and COO of Aptiva Corp. The companies are committed to deliver best-in-class solutions for anyone who wants to leverage the power of AI-assisted Process Management, Email Automation, Knowledge Orchestration and Dynamic Case Management to advance Digital Transformation. Read the full article on EINPresswire.
Eccentex Announces New Telecom Win
LOS ANGELES, CA, USA, November 20, 2023 /EINPresswire.com/ — Eccentex Corp. is announcing a new contract signed by its local partner with one of the largest Telecommunications Companies in the Middle East. Eccentex will deliver Smart Knowledge Base integration with Dynamic Case Management to elevate customer experience to the next level. Smart Knowledge Base is part of Eccentex HyperAutomation Cloud platform and will be used to support Customer Service Representatives and Sales Agents to better resolve issues, speed up customer onboarding, and make more personalized offers in shorter time. This landmark win delivers Eccentex a unique chance to expand its footprint in the fast-growing Middle East market as our integrated Smart Knowledge Base solution can efficiently support multiple use cases across different verticals. Together with our valued customers we are continuously evaluating and developing new features and functionality to support Smart Knowledge Base users based on real use cases. The recently released Eccentex AI Services will be tightly integrated into our Knowledge Base product at the platform level, and users will be able to leverage more analytics and generative AI capabilities through the same user interface. Read the full article on EINPresswire.
Entering the Age of Hyper Automation
When I was young, I played video games (as did probably many other kids my age) and I even designed and programmed my own video games in C++ on my old X86 PC. At that time, we had some competition between friends debating who’s combat character is more powerful. We often joked about “Who can beat a Level 6 fully geared attacker wizard? Two Level 6 attacker wizards!” I think today’s AIs work quite similarly. Will anyone ever be able to build a more powerful Generative AI than Chat GPT or Palm 2? And even if someone could, these AIs remain extremely powerful and useful, so better to team up rather than compete with them. At Eccentex, we believe in AI orchestration. That’s why we built our own AI (called kAI) in a way that can connect, orchestrate, and work seamlessly together with other 3rd party AI services to jointly deliver the best possible customer and agent experiences. Nice words, but how does it work in practice? What does ChatGPT need before it can give you the best answer? It needs an input either in the form of a question or in a form of a command (let’s call it […]
Eccentex Enables BIDTravel with Advanced Email Automation
BIDTravel, a market leading travel management services company, has selected the Eccentex HyperAutomation Cloud as its core platform for Enterprise Email Automation. The company owns the largest travel network in Southern Africa, operating across a range of local, regional, and international markets spanning 13 brands. BIDTravel is hyper-focused on delivering personalized customer experiences and high-touch travel support across all channels and touchpoints. In partnership with Genesys and Dimension Data, Eccentex is providing Advanced Email Automation as part of our CCaaS-integrated ServiceJourney offer, to achieve important business KPIs like increased efficiency and customer satisfaction for both corporate and retail travel customers. Eccentex is committed to delivering Process Automation capabilities in connection to Email Automation to support front and back-office operations across the entire customer journey. Our aim is to advance the customer’s processes with orchestrated AI Services to achieve the most efficient automation without sacrificing customer experiences. About Eccentex Eccentex is a leading provider of intelligent automation solutions, empowering organizations worldwide to optimize their operations and enhance customer experiences. Eccentex’s Service Journey solution combines cloud native and robust automation capabilities, advanced analytics, and seamless CCaaS integration to deliver end-to-end solutions across a wide range of industries. With a strong commitment to […]
3 Risks of Legacy Systems and Manual Processes in Financial Services
The financial services industry is constantly evolving, with new regulations and technologies emerging all the time. This creates a challenge for financial services companies, which need to ensure their systems and processes are secure, compliant, and fraud resistant. Security risks Legacy systems are often more difficult to secure than newer systems. Partly because they were designed in a different era, when security was not as much of a concern. Legacy systems may also be using outdated software that is no longer supported by the vendor. This has the potential to become a security vulnerability for attackers to exploit. Manual processes can also pose a security risk because they are more prone to human error. For example, a manual employee may accidentally enter the wrong information into a system, which could lead to a security breach. Compliance risks Financial services companies are subject to a wide range of regulations, including those governing data privacy, anti-money laundering, and cybersecurity. Legacy systems and manual processes can make it difficult to comply with these regulations. For example, legacy systems may not be able to track customer data in a way that complies with data privacy regulations. Also, as we discussed previously, manual processes can […]
3 Benefits of Using Process Automation to Improve CX
Today’s customers expect a seamless and efficient experience across all touchpoints. Process automation can help businesses deliver on these expectations by automating repetitive tasks, improving accuracy, and reducing wait times. Here are three of the best outcomes of using process automation to improve customer experience: 1. Faster response times One of the biggest pain points for customers is having to wait on hold for long periods of time. Process automation can help businesses reduce wait times by automating tasks such as routing calls to the appropriate department, retrieving customer information, and responding to simple inquiries. For instance, a bank could use process automation to automatically answer customer questions about account balances, recent transactions, and upcoming payments. This frees up human agents to focus on more complex issues, resulting in faster response times for all customers. 2. Increased accuracy Another way to improve customer experience is by reducing errors. When tasks are automated, there is less room for human error. For industries like healthcare and finance, this is critical due to the amount of sensitive and personally identifiable information (PII) that is being transferred between systems. An example would be a healthcare provider using process automation to automatically verify patient eligibility, […]
How No Code Development Can Save You Time & Money
One of the biggest challenges of companies today is how to keep up with ever-changing customer needs. Time is a critical factor, because if you are not fast enough your competitors can easily attract your most valued customers, simply because you are not able to meet their requirements. To react quickly to your customer needs and implement new processes that can support them, you need systems that are agile enough to adopt the necessary changes in the shortest possible time. I mean in a couple weeks or days, instead of months. A no code development platform can deliver this flexibility. These types of development tools allow business users to create applications without writing any code. With a visual interface, users drag-and-drop elements to create their applications, process steps, forms, etc. No code development is quickly becoming a standard among many software vendors as it offers significant benefits for businesses, such as the following: Faster time to market No code development tools can help companies get their applications to market faster, as there is no need to hire a team of developers to write code. This saves businesses a significant amount of time, especially since it allows non-technical users and […]
The Anatomy of HyperAutomation
What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including: artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), business process management (BPM) and intelligent business process management suites (iBPMS), integration platform as a service (iPaaS), low-code/no-code tools, packaged software, and other types of decision, process and task automation tools.” – Source Gartner Glossary Here is my updated definition that involves my cross-vertical experiences and considers the most recent technology developments across the Business Automation market. HyperAutomation is a comprehensive set of business applications and software tools that allows companies to automate their business processes from self-service portals through front office and back-office operations, regardless of whether those processes are marketing, sales or service related. HyperAutomation contains the orchestrated use of multiple technologies, tools, platforms, such as Artificial Intelligence (AI) – including Generative AI, Machine Learning (ML), Event-driven Software Architecture, Business Process Management (BPM) Operational CRM (OCRM), Smart Knowledge Base (SKB), Email Automation, Integration Platform […]
How Next Best Action Helps Your Business
In today’s competitive business environment, companies need to have the ability to adapt and react quickly to changes in customer needs and market demands. One approach that has become increasingly popular in recent years is Next Best Action (NBA) for business process automation. NBA is a decision-making approach that uses data analytics and machine learning to determine the most appropriate and effective action to take in a particular situation. Now, let’s explore the benefits of NBA for business process automation. Enhanced Customer Experience NBA can help companies enhance the customer experience by providing personalized and relevant interactions. By analyzing customer data, companies can determine the most suitable actions to take to meet the customer’s needs. This could be anything from recommending a product to providing a discount offer. With NBA, companies can deliver the right message to the right customer at the right time, leading to increased customer satisfaction and loyalty. Increased Efficiency Automating business processes using NBA, companies can reduce manual intervention and increase process efficiency. For example, an automated system can quickly determine the next best action based on predefined rules and customer data, rather than requiring a human to make a decision. This saves time and reduces […]
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