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Explore company milestones, product availability announcements, customer wins, partnerships, leadership news, and industry recognition.
Eccentex Thrives in Global Telecommunications Industry
LOS ANGELES, Calif. – May 17, 2023 – Eccentex, a leading provider of intelligent automation solutions, is pleased to announce the successful closure of a transformative deal with New Zealand’s largest telecommunication provider. As part of the agreement, Eccentex will automate the customer service operation of the telecommunications company, leveraging its cutting-edge Service Journey platform integrated with the highly acclaimed Genesys Cloud CX solution. The collaboration between Eccentex and the New Zealand based telecommunications giant marks a significant milestone in the customer service industry, combining Eccentex’s intelligent automation capability with the telecommunications provider’s commitment to delivering exceptional customer experiences. By implementing Eccentex’s ServiceJourney solution the telecommunications company aims to enhance its customer service operations and optimize the handling of mass email communication. The Genesys Cloud CX solution, known for its scalability, reliability, and seamless integration capabilities, will serve as the technological backbone for Eccentex’s automation initiatives. With its cloud-native architecture and comprehensive feature set, Genesys Cloud and Eccentex’s business automation will streamline the telecommunications provider’s customer service processes and empower their Front-, and BackOffice agents with advanced customer engagement tools and real-time insights. Eccentex’s CEO expressed enthusiasm regarding the partnership and the opportunities it brings for both companies. Alex Stein – CEO of […]
Tibor Vass Joins Eccentex as Chief Marketing Officer
LOS ANGELES, Calif. – April 1, 2023 – Eccentex, an industry leading low-code development platform and process automation software company, announced today the appointment of Tibor Vass as CMO – Chief Marketing Officer. As CMO, Tibor will be responsible for driving Eccentex’s marketing strategy, including branding, demand generation, product marketing, and sales enablement. He will also work closely with the company’s sales and customer success teams to ensure that Eccentex’s messaging and positioning align with the needs of its customers. Tibor brings more than 20 years of experience to Eccentex, having previously held senior marketing positions at a number of leading technology companies. He is known for his ability to create and execute successful marketing strategies that drive growth and revenue. “We are thrilled to have Tibor join the Eccentex team,” said Alex Stein CEO of Eccentex. “His proven track record of driving growth and building successful marketing programs will be invaluable as we continue to expand our business and help our customers achieve their digital transformation goals.” “I am excited to be joining Eccentex at such a pivotal time in the company’s growth,” said Tibor Vass. “I believe that Eccentex’s innovative approach to cloud-based software solutions has the potential […]
Eccentex Hires John Cunningham To Drive Growth In Energy And Utilities
LOS ANGELES, Calif. – June 21, 2021 – Eccentex, a leading low-code platform and omnichannel software company, announced today the appointment of John Cunningham as Director of Business Development for Energy and Utilities. John’s focus is to work with our strategic partners to design new innovative solutions for asset-intensive industries that create cost-reduction opportunities and agile development capabilities. AppBase is a flexible platform, hosted on Microsoft Azure, that provides organizations with increasingly necessary case management and omnichannel tools that not only improve the end user experience but also the employee’s as well. “Experience has taught me,” said John, “that it is often disparate systems failing the organization that lead to massive inefficiencies for large organizations, especially within Energy, Telco, Utilities, and so on. The fractured legacy approach burns away at IT’s time and doesn’t provide executives with a good picture of what’s going on internally. Eccentex’s technology bridges these gaps for businesses and equips everyone from the front to back office with the crucial information they need to create more efficient workflows and better customer experiences.” John brings four decades of enterprise sales and operations experience to Eccentex. In his sales leadership and C-level roles, John has excelled at growing […]
Eccentex Joins OpenText Solution Extension Partner Program – Releases Initial Products for Asset-Intensive Industries
LOS ANGELES, June 2, 2021 – Eccentex today announced that it has joined the OpenText™ Solution Extension (SolEx) Partner Program as a Gold Level Partner. This partnership will deliver two tightly integrated products from Eccentex and OpenText for asset-intensive industries: Technical Service Management and Linear Asset Change Management. These solutions allow asset-intensive organizations to track and manage requests and project tasks — directly addressing the challenges that Utility, Oil and Gas, Telco, Transportation, and other industries experience when making changes to assets. Without having to adjust the underlying core applications, the solutions present a single user interface that manages the required data, documents, and transaction-level updates across disparate systems. These solutions are integrated with OpenText™ Extended ECM. Eccentex provides an OpenText plugin that manages the search, retrieval, and deposit of documents into these systems and applications. In addition, specialized integrations can be performed in situations where the environment is non-standard. Alex Stein, CEO of Eccentex, said that “In as little as 90 days, we deliver joint customers a working solution as the first step to a revolutionary way to track requests for work on and changes to assets. The subsequent 90-day cycles augment and enrich the process, resulting in significant […]
Eccentex Leverages Omnichannel to Help Retailers Proactively Schedule Patients for the COVID-19 Vaccine
LOS ANGELES, March 22, 2021 /PRNewswire/ — Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs) quickly administer COVID-19 vaccines. This solution addresses vaccine management challenges at scale by removing logistical barriers that make it difficult to schedule and follow-up with patients. “The only way we return to normal is with the vaccine,” said Alex Stein, CEO of Eccentex. “The medical and scientific achievements that got us to this point have been tremendous, now it is time for the world to make the next step towards normalcy.” Many HDOs current vaccination scheduling systems and processes are being challenged by the scale and complexity of the COVID-19 vaccine administration; largely due to the need of a second dose and low-temperature storage. Existing online booking systems risk failing to keep up with demand, leading to wasted vaccines and call centers overrun with inquiries that frustrate employees and patients. Ensuring equitable access, especially for underserved and vulnerable groups, is a major concern for vaccination programs. Communication must be clear and sensitive to each patient’s preference (including voice, text, app, social, etc.), while also allowing them to effortlessly switch […]
Eccentex releases the ServiceJourney Suite for seamless customer service
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising end-customer expectations, remains a problem for companies and governments. Most large organizations have implemented a patchwork of contact center infrastructure to handle interactions, business process management to handle journeys, as well as customer relationship management systems to try to create a customer engagement center but they remain burdened by the lack of integration, the difficulty in making changes, and the requirement for expensive professional services. Alex Stein, CEO of Eccentex announced during a recent webinar that “by delivering a single solution that provides the ability to design, deploy, and evolve services that automate journeys as well as integrating tightly with the contact center infrastructure and CRM solutions, Eccentex has delivered the industry’s only journey-centric solution for customer service”. Features With ServiceJourney, customer service teams can take advantage of many features including: Dynamic Case Management: Orchestrates consistent and accurate resolutions every time with cases that can adapt to diverse and unpredictable situations. Business Process Management: Boosts efficiency and transparency across multiple channels and organization silos by automating work when possible, deferring […]
Eccentex reacts to COVID-19 with a quick-start program
Eccentex announced their Quick Start program today to rapidly deploy their award winning AppBase Platform for ticketing. The program helps businesses overcome a range of unpredictable issues they are experiencing during the pandemic – such as spikes in customer requests, policy changes, new claim requirements, and new form processing. COVID-19 has forced companies and governments to try to change how they operate overnight. The crisis has exposed new issues that need quick solutions while surfacing old ones from failed or delayed digital transformation projects. Eccentex quickly developed the Quick Start program based on direct client needs and challenges they are facing because of COVID-19. Eccentex is working with a select number of organizations to deploy a free 3-month solution for Ticketing along with 72-hours of free professional services. There is no contract or commitment, and there are no limitations on the maximum or minimum users. Organizations interested in this program should contact Eccentex and see if they qualify. The AppBase Platform is a great tool for many use-cases, including the ones below: Government Helping constituents request services Applying or changing grant submissions Maintaining compliance and level-of-service Financial Services Triaging urgent customer requests Streamlining business and personal loans Decision-making for crisis-related […]
Eccentex Cited as ‘Strong Performer’ by Independent Research Firm
LOS ANGELES, CA — February 28, 2016 — Eccentex Corporation, a leading provider of Dynamic Case Management (DCM) technology and solutions, today announced it has been positioned as a Strong Performer by Forrester Research Inc. in its report, The Forrester Wave™: Dynamic Case Management, Q1 2016. “This recognition from Forrester shows us that our vision for delivering advanced, yet affordable, enterprise-grade solutions for both the public and private sectors is a successful one,” said Alex Stein, Chief Executive Officer of Eccentex. “We will continue to invest in innovative SaaS solutions that simplify what are otherwise very complex business challenges for our customers.” According to the Forrester report, Eccentex’s Appbase solution is selected by enterprises when they require a strong and flexible BPM or DCM solution with robust developer support. The report went on to say that Eccentex provides a flexible developer-oriented BPM suite with a strong DCM PaaS foundation. Eccentex’s DCM SaaS application offers tools that allow enterprises to build complex case-related business process management applications that require both structured and ad-hoc work, as well as efficient document management. Eccentex’s enterprise customers include the New York Department of Financial Services, the Houston Police Department and the United States Veterans Initiative. […]
Gartner Positions Eccentex in Visionaries Quadrant for BPM-Platform-Based Case Management Frameworks
LOS ANGELES, Nov. 30, 2016 /PRNewswire/ — Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the October 2016 “Magic Quadrant for BPM-Platform-Based Case Management Frameworks.” Gartner’s Magic Quadrant positions players in major technology markets. This report evaluated AppBASE 5.4, DCM Application 5.0 and solutions in Eccentex’s AppLibrary. Gartner noted, “Visionaries align with Gartner’s view of how a market will evolve, but they can have fewer proven capabilities and customers to demonstrate delivery against that vision. For vendors and customers, Visionaries often are seen as higher risk/higher reward. They often introduce new technology, services or business models, but may need to build financial strength, service and support, and sales and distribution channels. Gartner’s criteria for completeness of vision includes business model, innovation, and market understanding, which we believe aligns with Eccentex’s business strategy, as well as marketing strategy, sales strategy, offering (product) strategy, vertical/industry strategy and geographic strategy. The criteria for ability to execute includes product or service, overall viability, sales execution/pricing, market responsiveness/record, marketing execution, customer experience, and operations. “We are honored to be included in Gartner’s ‘Visionaries’ quadrant for a […]
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