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Explore company milestones, product availability announcements, customer wins, partnerships, leadership news, and industry recognition.
3 Steps Survival Guide to Recession
3 Steps Survival Guide to Recession for Customer Service Leaders Recession is a period of general economic decline that is typically characterized by three early signs: 1. Increased unemployment rate 2. Declining housing market 3. Drop in the stock market When these three things are happening at the same time, that can be a good indicator for an upcoming recession what may affect all types and sizes of businesses regardless from their market segments and positions. Unfortunately, today we can check all those boxes that listed above, so as a business leader you wouldbetter to be prepared for the recession with an action plan that can serve as a rescue belt in case of need. #1 – Make sure you have a plan It sounds easy, because you always have a plan, but the question is if you have a plan that is specifically designed for economic downturns. This plan should be built upside-down and with outside-in approach (not the other way around) because in this situation you need to navigate through randomly appearing obstacles and need to leave your well-known path to avoid collisions. To make this plan you may ask and try to answer the following questions: 1. […]
Eccentex releases a new version of HyperAutomation Cloud
LOS ANGELES, CA, USA, February 3, 2024 /EINPresswire.com/ — Today Eccentex releases a new version of HyperAutomation Cloud with innovative features that improves efficiency, agility and customer satisfaction. This outstanding achievement reflects the company’s commitment to innovation, customer satisfaction, and sustained success in a dynamic market. The significant surge in recurring revenue is a testament to Eccentex’s dedication to deliver cutting-edge solutions and services that resonate with our clients expectations. As businesses are facing evolving challenges globally, Eccentex remains at the forefront providing robust and adaptable solutions that meet the diverse needs of our clientele. The new release of HyperAutomation Cloud includes three key features. #1 – The Solution Inventor AI now extended with 3 new skills that significantly improves user experiences and productivity: Eccentex AI is now able to generate multi-level data models for CRM Parties that enables HAC users to define and maintain multi-level MDM schemas (for example if the CRM account is a B2B Telecommunication Provider, their record may contain all of their accounts, contracts and activities, etc.) Enablement of multi-level data model for Case Management Parties now supports HAC users to handle data beyond customer accounts (for example if the CRM account is a Vendor, their […]
Eccentex Achieves Remarkable Growth in Recurring Revenue
LOS ANGELES, CA, USA, January 23, 2024 /EINPresswire.com/ — Eccentex, a leader in Low-Code/No-Code development platforms and Case Management solution, proudly announces a substantial milestone with a remarkable 42% growth in recurring revenue. This outstanding achievement reflects the company’s commitment to innovation, customer satisfaction, and sustained success in a dynamic market. The significant surge in recurring revenue is a testament to Eccentex’s dedication to deliver cutting-edge solutions and services that resonate with our clients expectations. As businesses are facing evolving challenges globally, Eccentex remains at the forefront providing robust and adaptable solutions that meet the diverse needs of our clientele. Eccentex’s innovative approach combined with customer-centric solutions, has positioned the company for sustainable success. The growth in recurring revenue reflects the effectiveness of Eccentex’s strategies in addressing the ever-changing landscape of the Case Management and Low-Code solution market. “The continuous expansion of our client base proves the business value of our solutions, and this significant growth of our recurring revenue is clear evidence of the quality and value of our professional services.” – says Len Tokar – executive VP of Eccentex. As Eccentex continues to invest in research and development with a special focus on customer centric AI services, expands […]
Availability Announcement of Eccentex Business Intelligence
LOS ANGELES, CA, USA, January 9, 2024 /EINPresswire.com/ — Eccentex announcing the availability of Business Intelligence as new analytics module of HyperAutomation Cloud. “Our offers are evolving rapidly and today we are proudly releasing our new Business Intelligence solution specially designed for enterprise customers who want more than just an analytics tool. This offer is a great extension of our existing Analytics platform that supports business leaders to make data driven decisions faster and effortlessly.” – Alex Stein, CEO of Eccentex. “Leaders need analytics solutions that can help them to make educated business decisions. However most BI tools on the market end up with a dashboard that only displays set of data but leave the analysis itself to the users rather than exposing actionable insights. Eccentex BI take the Enterprise Analytics to the next level and displays metrics that can be used to make business decisions directly.” – Tibor Vass, CMO of Eccentex After years of long development based on real-life use cases, now we are introducing the next generation of analytics engine that supports business leaders to make data driven decision faster and easier. To learn more about our new BI tool visit our dedicated BI page or […]
Eccentex and Aptiva Corp Announce Partnership
LOS ANGELES, CA, USA, November 22, 2023 /EINPresswire.com/ — Eccentex and Aptiva Corp. are announcing a technology partnership to deliver AI powered Business Automation Solutions to Enterprise and Midmarket customers in the Middle East and Africa. “Our technology partnership with Aptiva Corp. will extend our capabilities and enable us to deploy Eccentex HyperAutomation Cloud solutions closer to our customers in the Middle East and Africa. I’m excited to see how quickly we can expand our network and serve our customers better with the help of valued partners like Aptiva in this region.” – Alex Stein, CEO of Eccentex. “Together with a dynamically growing Process Automation company like Eccentex, we can develop, deploy, and support high value Business Automation solutions for our valued clients. Our aim is to offer all enterprise and midmarket customers in this region access to the innovative Eccentex Low-Code/No-Code platform.” – Swamy Boyapati, Executive Director and COO of Aptiva Corp. The companies are committed to deliver best-in-class solutions for anyone who wants to leverage the power of AI-assisted Process Management, Email Automation, Knowledge Orchestration and Dynamic Case Management to advance Digital Transformation. Read the full article on EINPresswire.
Eccentex Announces New Telecom Win
LOS ANGELES, CA, USA, November 20, 2023 /EINPresswire.com/ — Eccentex Corp. is announcing a new contract signed by its local partner with one of the largest Telecommunications Companies in the Middle East. Eccentex will deliver Smart Knowledge Base integration with Dynamic Case Management to elevate customer experience to the next level. Smart Knowledge Base is part of Eccentex HyperAutomation Cloud platform and will be used to support Customer Service Representatives and Sales Agents to better resolve issues, speed up customer onboarding, and make more personalized offers in shorter time. This landmark win delivers Eccentex a unique chance to expand its footprint in the fast-growing Middle East market as our integrated Smart Knowledge Base solution can efficiently support multiple use cases across different verticals. Together with our valued customers we are continuously evaluating and developing new features and functionality to support Smart Knowledge Base users based on real use cases. The recently released Eccentex AI Services will be tightly integrated into our Knowledge Base product at the platform level, and users will be able to leverage more analytics and generative AI capabilities through the same user interface. Read the full article on EINPresswire.
Eccentex Enables BIDTravel with Advanced Email Automation
BIDTravel, a market leading travel management services company, has selected the Eccentex HyperAutomation Cloud as its core platform for Enterprise Email Automation. The company owns the largest travel network in Southern Africa, operating across a range of local, regional, and international markets spanning 13 brands. BIDTravel is hyper-focused on delivering personalized customer experiences and high-touch travel support across all channels and touchpoints. In partnership with Genesys and Dimension Data, Eccentex is providing Advanced Email Automation as part of our CCaaS-integrated ServiceJourney offer, to achieve important business KPIs like increased efficiency and customer satisfaction for both corporate and retail travel customers. Eccentex is committed to delivering Process Automation capabilities in connection to Email Automation to support front and back-office operations across the entire customer journey. Our aim is to advance the customer’s processes with orchestrated AI Services to achieve the most efficient automation without sacrificing customer experiences. About Eccentex Eccentex is a leading provider of intelligent automation solutions, empowering organizations worldwide to optimize their operations and enhance customer experiences. Eccentex’s Service Journey solution combines cloud native and robust automation capabilities, advanced analytics, and seamless CCaaS integration to deliver end-to-end solutions across a wide range of industries. With a strong commitment to […]
SRM Lists Eccentex to 50 Fastest Growing Companies
Eccentex Announces Partnership with CX Ltd.
Alex Stein – CEO of Eccentex (left) and Yıldırım Duyargil – CEO of CX Ltd (right) announced the partnership between their companies at Xperience23 in Denver to support joint customers digital transformation and migration to cloud across Europe and the Middle East. The partners want to utilize their core capabilities in orchestration to help businesses of any size effortlessly execute their CX Engagement modernization and Business Process Automation initiatives with the help of Omnichannel Orchestration and Generative AI technologies. During Xperience23, Eccentex and CX Ltd. focused their attention to existing Genesys customers who want to migrate from premise to Genesys Cloud CX. The companies are happy to support non-Genesys customers who may be considering leveraging the power of the seamless integration between Eccentex HyperAutomation Cloud and Genesys Cloud CX CCaaS platform. The companies are jointly committing effortless and quick delivery of their end-to-end cloud migration services and the seamless reintegration and modernization of core business processes. For further information visit https://eccentexcom.stage.site to learn more about HyperAutomation Cloud and https://cxltd.com to learn about the Cloud Migration services.
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