PUBLIC-SERVICE SOLUTIONS
Connect complex government work around the people and communities it serves
Apply Eccentex HyperAutomation Cloud across public safety, investigations, records, emergency response, litigation, tax and appraisal appeals, claims, citizen service, complaints, and coordinated social services. Available solution pages are highlighted with an Explore Solution button.
Law Enforcement & SAR Team Coordination
Efficiently manage search and rescue, disaster response, and law enforcement missions.
Investigative Case Management
Ensure accountability and increase effectiveness across complex investigative work.
Records Management System (RMS)
Manage records on a configurable foundation that adapts to the way your agency operates.
Emergency Response & Incident Management
Coordinate multi-agency emergency incidents from intake and dispatch through field operations and case resolution.
Litigation & Appeals Case Management
Streamline litigation processes, evidence, correspondence, deadlines, and collaboration across all parties.
Tax & Appraisal Appeals
Digitize and simplify high-volume protest, appeal, arbitration, and litigation processes.
Workers’ Compensation Claims
Connect the plaintiff, employer, agencies, documents, decisions, and service commitments across each claim.
Omnichannel Citizen Services
Resolve constituents’ concerns across phone, email, SMS, chat, social media, portals, and assisted-service channels.
Complaints & Dispute Resolution
Capture, triage, assign, investigate, and resolve complaints with the right context and accountable ownership.
Rehabilitative & Social Services
Support coordinated care, reentry services, behavioral tracking, documentation, and multidisciplinary work.
END-TO-END CASE MANAGEMENT
Support structured and unstructured public-service work on one adaptable foundation
Automate workflows, surface relevant information when human intervention is needed, and distribute tasks to the right teams, departments, and individuals. Give employees one secure operational context for cases, people, documents, communications, decisions, deadlines, and outcomes.
CAPABILITIES THAT POWER DIGITAL GOVERNMENT
Designed for citizen-centric operations at public-sector scale
Modern cloud architecture, interoperability, security, multilingual service, configurable applications, dynamic case management, intelligent work automation, document handling, knowledge, analytics, and AI help agencies modernize without losing human accountability.
Structured & Unstructured Case Work
Automate repeatable workflows while supporting the judgment, exceptions, evidence, and collaboration required in complex public-service cases.
Cross-Agency Interoperability
Connect systems, departments, external agencies, public data, records, GIS services, and communication channels through open APIs.
Intelligent Work Distribution
Route tasks to the right teams, departments, and individuals using configurable rules, skills, priority, workload, and deadlines.
Secure Citizen Information
Apply governed access, privacy controls, complete case histories, and audit-ready records to sensitive public-service information.
Real-Time Operational Insight
Give employees and managers dashboards that reveal workloads, service commitments, risks, bottlenecks, and outcomes.
Low-Code Adaptability
Let citizen-developers configure and deploy applications—from ticketing to critical business systems—without rigid legacy constraints.
Start with the public-service process that matters most.
Use a proven government foundation, then adapt it to your mission, policies, teams, systems, channels, and operating model.
WHY MODERNIZATION CANNOT WAIT
Legacy technology should not slow public service down
Government departments manage large volumes of cases, requests, documents, evidence, deadlines, and coordinated work. Fragmented information and manual activity make it harder to serve citizens consistently and adapt when requirements change.
Data Segregation
Case and citizen data is spread across isolated systems, spreadsheets, email, documents, shared folders, and departmental tools.
Repetitive Manual Tasks
Routine correspondence, data retrieval, document handling, handoffs, and status updates consume time that should support better public outcomes.
Lack of Visibility
Managers lack real-time visibility to orchestrate work, service commitments, deadlines, risk, and performance across multiple processes at once.
CITIZEN EXPERIENCE
Provide consistent, context-aware service across every channel
Integrate with leading CCaaS solution to manage omnichannel citizen engagements through a unified desktop. Help constituents move between phone, email, SMS, chat, social media, portals, and assisted service without losing context. Keep citizens informed as cases, claims, requests, or commitments progress, while giving employees the complete information needed to resolve issues.
CITIZEN-DEVELOPERS WELCOME
Configure public-service applications fast, right, and for the future
Use intuitive low-code and no-code tools to configure and deploy applications ranging from ticketing and service requests to critical business systems. Adapt processes as policies, services, channels, and citizen needs evolve.
PROVEN PUBLIC-SECTOR EXPERIENCE
Explore government solutions, customer outcomes, and purchasing paths
Eccentex supports public-service modernization across citizen service, case management, appeals, investigations, emergency response, records, and coordinated operations.
Appraisal Appeals Management
See how Eccentex unifies high-volume protest, arbitration, litigation, property, party, document, deadline, and court-related case work.
FairWay Resolution Customer Story
See how FairWay Resolution used Eccentex AppBase to deliver digital transformation during a pandemic.
Government Purchasing Vehicles
Review streamlined procurement options for eligible US Federal, State, Local, and education organizations.
HYPERAUTOMATION CLOUD FOR INDUSTRIES
Explore the complete Eccentex industry solutions family
Move between industry experiences while retaining the same adaptable platform, human-centered automation approach, and connected operating model.
Government & Public Sector
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Insurance & Pension Funds
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Banking & Financial Services
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Technology & Telecom
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Retail, Travel & Hospitality
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Energy & Utilities
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Healthcare & Life Sciences
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Ready to modernize public service without losing human accountability?
Bring us a citizen journey, case type, investigation, emergency-response operation, appeal, complaint, records process, or cross-agency transformation vision.