THE PLATFORM
Transform operations in weeks – not months
HyperAutomation Cloud enables business users and IT teams to design, deploy, manage, and continuously optimize enterprise applications with intuitive low-code and no-code tools. Automate customer journeys and operational work from self-service through the front and back office, while preserving human judgment wherever it matters.
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END-TO-END AUTOMATION
One platform across every stage of the customer and employee journey
Connect channels, teams, applications, content, work, and decisions from the first interaction to the final outcome.
Self-Service Automation
Create customer portals, guided experiences, FAQs, IVR, concierge bots, digital forms, and intelligent virtual assistants.
Front-Office Automation
Unify omnichannel engagements, customer context, operational CRM, assisted service, agent copilots, and next-best actions.
Back-Office Automation
Orchestrate agentic workflows, work items, email, documents, decisions, tasks, cases, approvals, and exceptions.
Build a scalable Business Automation foundation platform with Eccentex HyperAutomation Cloud
Start with the processes that matter most, then grow without rebuilding your existing IT ecosystem
COMPLETE PLATFORM CAPABILITIES
Everything needed to digitize, orchestrate, govern, and improve enterprise work
Combine rapid application development with case management, process automation, content, analytics, AI, integrations, and cloud operations – all on a unified foundation.
Turn process expertise into working applications
Model master data, create forms, configure rules, compose workflows, and launch governed business applications through visual designers. Reuse services and templates to accelerate go-to-market efforts while keeping an open path for APIs and pro-code extensions.
Low-Code / No-Code Design
Let business and IT teams model applications, data, forms, rules, and experiences with intuitive visual designers.
Dynamic Case Management
Manage structured and unstructured work through adaptive stages, milestones, ownership, context, and outcomes.
Workflow & Process Automation
Coordinate straight-through processing, human work, exceptions, triggers, parallel paths, and service-level commitments.
Digital Forms & Data Capture
Replace spreadsheets and unstructured email with governed digital intake that improves consistency and data quality.
Task Orchestration
Prioritize and distribute work by skills, urgency, capacity, business rules, deadlines, and customer context.
Rules & Decision Management
Apply reusable business rules, policies, calendars, and explainable decisions consistently across processes.
Knowledge Management
Capture, approve, search, recommend, and share trusted knowledge across customers, employees, and business applications.
Advanced Email Automation
Analyze, classify, route, respond to, and create follow-up cases or tasks from incoming messages.
Document Processing
Digitize, classify, extract, validate, secure, and connect case-related documents throughout their lifecycle.
Operational CRM
Bring customer context, interactions, commitments, processes, and next actions into one unified operational workspace.
Business Intelligence
Monitor dashboards, KPIs, SLAs, trends, workloads, outcomes, and emerging demand in real time.
Integration & API Framework
Connect CCaaS, CRM, ERP, data, document, identity, and legacy systems through APIs and standard connectors.
Federated AI Services
Use Eccentex and third-party AI services for assistants, recommendations, extraction, summarization, sentiment, and prediction.
Employee & Resource Management
Balance capacity, assign resources, set priorities, coach teams, and manage escalations with clear accountability.
Security, Audit & Governance
Protect every interaction with permissions, policy controls, evidence, traceability, and defensible audit trails.
Cloud Scale & Master Data
Support virtual tenants, reusable master data, global operations, and growth without rebuilding the solution.
AUTOMATION POTENTIAL
Move repetitive work to automation and keep people focused on outcomes
Illustrative potential depends on process design, data quality, integration scope, governance, and operating context.
~100%
Process-document digitization
Digitize, pre-process, post-process, store, protect, and search business process documents end to end.
95%
Process automation potential
Automate repeatable work while retaining flexible human judgment for exceptions and high-value decisions.
80%
Incoming email automation
Analyze messages, recommend or generate responses, and autonomously create the necessary cases and tasks.
75%
High-value manual work
Reduce or eliminate repetitive activity through better process design, orchestration, and assisted decision-making.
SERVICE ARCHITECTURE
A unified automation layer between channels, employees, AI, business applications, and core systems
Connect customer engagements and work items to case, CRM, knowledge, email, document, workflow, analytics, and custom applications through governed APIs and cloud services.
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VALUE ACROSS THE ENTERPRISE
A shared platform for every transformation stakeholder
Deliver faster time to value, stronger visibility, improved compliance, lower operational cost, higher data quality, and more consistent customer experiences.
CEOs
Create operational excellence, shared visibility, and smoother collaboration across business units.
CIOs
Modernize applications faster with low-code development, reusable services, open APIs, and governed AI.
CFOs
Improve cost predictability and reduce rework, manual effort, errors, and avoidable operational waste.
COOs
Free teams from repetitive work so they can focus on customers, exceptions, decisions, and high-value outcomes.
OPEN, CONNECTED, AND OPERATED FOR YOU
Connecting customer journey stages has never been easier
Connect HyperAutomation Cloud with Genesys Cloud CX and other CCaaS platforms, CRM, ERP, identity, document, data, communication, and legacy systems. Inside a connected universal workspace, teams can access Dynamic Case Management, Advanced Email Automation, Smart Knowledge Base, and Document Processing alongside omnichannel engagement tools. Use the platform as a cloud migration accelerator when modernizing legacy case, BPM, and workflow solutions. Eccentex HyperAutomation as a Service can add 24/7 DevOps support, preventive maintenance, and operational expertise so internal teams can focus on higher-value transformation work.
HYPERAUTOMATION IN ACTION
Automate the journeys and operations that define your organization
Apply one adaptable platform across regulated work, customer operations, document-intensive processes, enterprise services, and industry-specific applications.
Financial Services
Automate onboarding, loan origination, KYC, disputes, fraud reviews, approvals, and regulated service journeys.
Insurance
Coordinate claims, underwriting, policy servicing, investigations, documents, decisions, and customer communications.
Healthcare
Improve patient intake, authorizations, referrals, care coordination, case tracking, and document-intensive work.
Public Sector
Digitize citizen services, permits, benefits, requests, compliance workflows, investigations, and cross-agency work.
Telecom & Customer Operations
Optimize service requests, order management, issue resolution, email, contact-center work, and escalations.
Enterprise Operations
Automate employee onboarding, procurement, legal matters, finance approvals, IT service work, and shared services.
Ready to turn your transformation roadmap into measurable outcomes?
Bring us one process or an enterprise-wide vision. We will help you design a scalable automation foundation that can evolve without rebuilding.