BUSINESS INTELLIGENCE
Ready to turn operational data into action?
Advanced Analytics and Real-time Operational Intelligence
BUSINESS INTELLIGENCE
- ?See Every Signal
Blend process data with real-time engagement data from core applications and third-party systems to break down silos and reveal the full operational picture.
- ?Unified Operational View
Connect customer journeys, cases, work items, service interactions, teams, and external sources in one governed analytics environment.
- ?Proactive Insight & Action
Combine business rules, AI insights, analytics, and human judgment to recommend next actions and deliver consistent, compliant outcomes.
- TYPICAL ANALYTICS SCENARIOS
- Contact center performance
- Case SLA and workload analysis
- Back-office work distribution
- Public service delivery dashboards
- Customer journey analytics
- Compliance and risk metrics
- Cross-team performance insights
- Executive and operational scorecards
- Forecasting and trend analysis
- and more...
- WHO BENEFITS
- Operations managers
- Business analysts
- Customer service leaders
- Case management teams
- Back-office operations
- Compliance and risk leaders
- Executives and decision-makers
- Data and reporting teams
- Authorized business users
- and many others…
- CONNECTS WITH
- HyperAutomation Cloud
- CRM and customer platforms
- SQL and NoSQL databases
- Spreadsheets and data warehouses
- Contact center platforms
- Case and workflow applications
- ERP and core business systems
- Third-party integrations
- APIs and custom data sources
- and legacy partner ecosystems too...
- BUSINESS IMPACT
- Real-time operational visibility
- Faster, data-driven decisions
- Improved SLA and KPI performance
- Fewer avoidable escalations
- Greater cost efficiency
- Higher employee productivity
- Better customer experiences
- Stronger process compliance
- Continuous data-driven innovation
- with real-time KPI visibility…
Ready to transform operational data into insight?
Why Business Intelligence
Enterprise insight built into the day to day work
Replace fragmented spreadsheets and delayed, hard-coded reports with self-service analytics that combine real-time and historical data while preserving enterprise governance.
End-to-End Transparency
Follow KPIs, SLAs, workload, engagement, and outcomes from self-service through front-office, back-office, field, and external teams.
Real-Time KPI Monitoring
Give operations managers and analysts an immediate view of the measures that determine service, productivity, and cost performance.
Proactive Alerts & Actions
Set alarm thresholds that can notify teams or trigger predefined actions before experience problems and unnecessary escalations develop.
Self-Service Analytics
Let business users personalize dashboards, explore trusted data, and share findings without waiting for a centralized data team.
Governed Data Access
Use curated datasets, role-based access, and row-level security to democratize analytics without exposing restricted information.
Data should guide work, not just wait in a report
CORE BUSINESS INTELLIGENCE CAPABILITIES
Dynamic Dashboards & Visualization
Build flexible dashboards with pivot tables, heatmaps, funnels, geographic plots, charts, free-form layouts, and business-specific widgets.
KPI, SLA & Performance Monitoring
Track case performance, workloads, service levels, business metrics, event alarms, and operational outcomes in real time.
Data Blending & Semantic Layer
Combine process, engagement, and third-party data while giving business users trusted, human-readable datasets.
AI-assisted Predictive Analytics
Forecast trends and patterns with time-series forecasting, smoothing, rolling averages, and seasonality adjustment.
Collaboration & Reporting
Publish dashboards, schedule reports, share permanent links, email snapshots, and help teams explore the same governed source of truth.
Complete analytics capability set
Build, govern, share, and act on real-time analytics without slowing down your business
Give business users intuitive dashboards while preserving the advanced data preparation, forecasting, collaboration, and security controls enterprise analytics demand.
Custom Reports
Build dashboards from scratch, select the metrics that matter, and decide how every result should be visualized.
Scheduled Reports
Send dashboard snapshots by email with secure links that let recipients explore the live report in their browser.
Drag-and-Drop Designer
Create free-form dashboards in flexible grid layouts with headers, text, images, URLs, and interactive widgets.
Multiple Data Sources
Blend HyperAutomation data with SQL and NoSQL databases, spreadsheets, warehouses, and third-party systems.
Self-Service BI
Let authorized users create personal or shareable dashboards without waiting for a centralized reporting team.
Semantic Layer
Maintain trusted, curated datasets with business-friendly names and final-mile transformations for non-technical teams.
SQL Editor
Explore data with SQL, rapidly iterate through queries, share them with colleagues, and reuse them across visualizations.
Predictive Analytics
Forecast trends using time-series forecasting, smoothing, rolling averages, and seasonality adjustment.
Dashboard Sharing
Publish dashboards across teams or share them through permanent links, email, and presentation-ready screenshots.
Curated Data Sets
Use isolated views to give each team the precise segments of trusted data needed for meaningful analysis.
Role-Based Access Control
Manage access to datasets, dashboards, standard actions, and administrative tasks with configurable roles.
Row-Level Security
Control which datasets and individual records each user can query and view at a granular level.
BUILT FOR ENTERPRISE ANALYTICS
From operational data to confident action
Ready to democratize analytics across the enterprise?
Business Intelligence in Action
Turn every team into a data team
Give every authorized team the dashboards, governed data, predictive insight, and real-time signals needed to improve service and performance.
Customer Service & Contact Center Analytics
Connect engagement data with service journeys, cases, email, queues, and outcomes to reveal what is driving customer experience.
- IMMEDIATE BUSINESS BENEFITS
- Unify front-office and back-office performance in one view.
- ?Monitor service levels and customer outcomes
- >Identify bottlenecks and escalation risk
- >Improve experience with proactive action
Case Management & Back-Office Performance
Track the complete lifecycle of cases and work items across knowledge workers, field teams, external partners, and back-office operations.
- IMMEDIATE BUSINESS BENEFITS
- Measure workload, aging, deadlines, ownership, SLA performance, throughput, and cost.
- ?Balance work using real-time demand insight
- >Prevent avoidable SLA breaches
- >Improve productivity and cost efficiency
Executive & Operations Intelligence
Create role-specific scorecards that combine historic trends with live operational signals across functions, regions, products, and customer journeys.
- IMMEDIATE BUSINESS BENEFITS
- Move from static reporting to shared, explorable, decision-ready dashboards.
- ?Track strategic KPIs in real time
- >Forecast trends and emerging demand
- >Share one trusted operational picture
Governed Enterprise Analytics
Connect business applications, databases, spreadsheets, data warehouses, and APIs while controlling access through curated datasets and granular security.
- IMMEDIATE BUSINESS BENEFITS
- Scale analytics globally on HyperAutomation Cloud and extend it through low-code, pro-code, and federated AI services.
- ?Break down data silos securely
- >Support global users and data volumes
- >Turn insights into workflows and action
Where operational data meets intelligent action