What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including: artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), business process management (BPM) and intelligent business process management suites (iBPMS), integration platform as a service (iPaaS), low-code/no-code tools, packaged software, and other types of decision, process and task automation tools.” – Source Gartner Glossary Here is my updated definition that involves my cross-vertical experiences and considers the most recent technology developments across the Business Automation market. HyperAutomation is a comprehensive set of business applications and software tools that allows companies to automate their business processes from self-service portals through front office and back-office operations, regardless of whether those processes are marketing, sales or service related. HyperAutomation contains the orchestrated use of multiple technologies, tools, platforms, such as Artificial Intelligence (AI) – including Generative AI, Machine Learning (ML), Event-driven Software Architecture, Business Process Management (BPM) Operational CRM (OCRM), Smart Knowledge Base (SKB), Email Automation, Integration Platform […]
The Anatomy of HyperAutomation
