3 Steps Survival Guide to Recession for Customer Service Leaders Recession is a period of general economic decline that is typically characterized by three early signs: 1. Increased unemployment rate 2. Declining housing market 3. Drop in the stock market When these three things are happening at the same time,

We all know leveraging AI and automation can revolutionize service operations by enhancing efficiency and effectiveness while saving time and effort. Here's how you do it!

Inflation can pose significant challenges to businesses, affecting everything from consumer spending to operational costs. In such an economic environment, digital transformation becomes not just a strategic choice but a necessity for survival and growth. However, executing digital initiatives amidst inflationary pressures requires careful planning, adaptability, and innovative thinking. In

Business Process Automation is a good thing, and not just to generate efficiency for your company but it is demanded / expected by your customers as well. Is that right?  Hmmm, not always. Back in 2022 a Gartner Survey revealed that “80% of Executives Think Automation Can Be Applied to

LOS ANGELES, CA, USA, February 3, 2024 /EINPresswire.com/ — Today Eccentex releases a new version of HyperAutomation Cloud with innovative features that improves efficiency, agility and customer satisfaction. This outstanding achievement reflects the company’s commitment to innovation, customer satisfaction, and sustained success in a dynamic market. The significant surge in

LOS ANGELES, CA, USA, January 23, 2024 /EINPresswire.com/ — Eccentex, a leader in Low-Code/No-Code development platforms and Case Management solution, proudly announces a substantial milestone with a remarkable 42% growth in recurring revenue. This outstanding achievement reflects the company’s commitment to innovation, customer satisfaction, and sustained success in a dynamic

Challenges in Pension Fund Management are embedded in almost every policy and procedure due to highly customized services and individual member requirements. Complexity of processes can decrease operational efficiency and harm the Customer Experience, but you can easily overcome these challenges with systematic procedure design and deploying the right solution

LOS ANGELES, CA, USA, January 9, 2024 /EINPresswire.com/ — Eccentex announcing the availability of Business Intelligence as new analytics module of HyperAutomation Cloud. “Our offers are evolving rapidly and today we are proudly releasing our new Business Intelligence solution specially designed for enterprise customers who want more than just an

Business Intelligence (BI) systems are a set of Tools, Strategies and Processes that enable companies to capture, process and analyze large volumes of data (business information) and transform them into actionable insights to make strategic and tactical business decisions. Imagine a good BI system as an airplane cockpit where the

LOS ANGELES, CA, USA, November 22, 2023 /EINPresswire.com/ — Eccentex and Aptiva Corp. are announcing a technology partnership to deliver AI powered Business Automation Solutions to Enterprise and Midmarket customers in the Middle East and Africa. “Our technology partnership with Aptiva Corp. will extend our capabilities and enable us to

LOS ANGELES, CA, USA, November 20, 2023 /EINPresswire.com/ — Eccentex Corp. is announcing a new contract signed by its local partner with one of the largest Telecommunications Companies in the Middle East. Eccentex will deliver Smart Knowledge Base integration with Dynamic Case Management to elevate customer experience to the next

When I was young, I played video games (as did probably many other kids my age) and I even designed and programmed my own video games in C++ on my old X86 PC. At that time, we had some competition between friends debating who’s combat character is more powerful. We

BIDTravel, a market leading travel management services company, has selected the Eccentex HyperAutomation Cloud as its core platform for Enterprise Email Automation. The company owns the largest travel network in Southern Africa, operating across a range of local, regional, and international markets spanning 13 brands. BIDTravel is hyper-focused on delivering

The financial services industry is constantly evolving, with new regulations and technologies emerging all the time. This creates a challenge for financial services companies, which need to ensure their systems and processes are secure, compliant, and fraud resistant. Security risks Legacy systems are often more difficult to secure than newer

Today’s customers expect a seamless and efficient experience across all touchpoints. Process automation can help businesses deliver on these expectations by automating repetitive tasks, improving accuracy, and reducing wait times. Here are three of the best outcomes of using process automation to improve customer experience: 1. Faster response times One

One of the biggest challenges of companies today is how to keep up with ever-changing customer needs. Time is a critical factor, because if you are not fast enough your competitors can easily attract your most valued customers, simply because you are not able to meet their requirements. To react

What is HyperAutomation HyperAutomation as a term was originally introduced by Gartner in 2019, their definition was: “Hyperautomation is a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or

In today’s competitive business environment, companies need to have the ability to adapt and react quickly to changes in customer needs and market demands. One approach that has become increasingly popular in recent years is Next Best Action (NBA) for business process automation. NBA is a decision-making approach that uses

Read the latest Eccentex company announcement, product update, partnership news, or industry recognition. Read the full press release on the Eccentex staging site

Alex Stein – CEO of Eccentex (left) and Yıldırım Duyargil – CEO of CX Ltd (right) announced the partnership between their companies at Xperience23 in Denver to support joint customers digital transformation and migration to cloud across Europe and the Middle East. The partners want to utilize their core capabilities

In the world of modern business, operational efficiency and effective customer relationship management (CRM) are critical factors for success. Both Operational CRM and Business Process Management (BPM) play crucial roles in streamlining operations, enhancing customer experiences, and driving business growth. However, the true power lies in tightly integrating these two

In today’s digital age, businesses are constantly seeking innovative ways to improve customer service, reduce complaints, and enhance agent efficiencies. Traditional methods alone are no longer sufficient to keep pace with customer expectations. This is where the power of Artificial Intelligence (AI) and HyperAutomation comes into play. In this article,

Every organization has its own set of policies and procedures to ensure that its daily operations run smoothly and prudently. However, managing these can be a daunting task, especially when there are frequent changes or updates are required. This is where a knowledge base and workflows take on an important

Enterprise grade Low-Code implementations do not have to be overwhelming for project managers. Implementations using this technology can be easier than you think and here’s why. Project Manager Perspective As someone who has worked in the enterprise segment for the last 18 years, I can attest to the fact that

A couple days ago, I read an interesting blog from HBR titled ‘AI with a Human Face’ where the authors described how “All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that does not depersonalize

You may think it is a bad idea to compare car buying with selecting a Case Management solution but, in both cases, making an educated decision is quite similar. Here is why. First, you may think all Case Management solutions are very similar – just like cars – at least

LOS ANGELES, Calif. – May 17, 2023 – Eccentex, a leading provider of intelligent automation solutions, is pleased to announce the successful closure of a transformative deal with New Zealand’s largest telecommunication provider. As part of the agreement, Eccentex will automate the customer service operation of the telecommunications company, leveraging its cutting-edge Service

We live in unprecedented times where businesses struggle to meet ever-changing customer needs and hectic market circumstances. Are you tired of seeing your profit margin decrease each month? You are not alone. A lot of companies are facing similar challenges today. The good news is there are some small steps

Process automation solutions are software applications that are built to automate business workflows and tasks. These solutions help businesses improve efficiency, accuracy, and productivity. There are many different types of process automation solutions available. Some are designed for specific industries, such as healthcare or manufacturing, while other solutions are more

First, let me admit that I’m a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle their account