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5 Easy-to-Implement Capabilities That Increase Productivity & Profit
We live in unprecedented times where businesses struggle to meet ever-changing customer needs and hectic market circumstances. Are you tired of seeing your profit margin decrease each month? You are not alone. A lot of companies are facing similar challenges today. The good news is there are some small steps you can take to stop this trend and accelerate your company growth without heavy upfront investment. Here are some digital capabilities that you may consider implementing first: 1) Process Automation You can reach 80% of your immediate business goals through bite sized process automation initiatives, such as auto-populate specific forms, auto-create and fill out pages or fields, retrieving customer records or third party data components from different systems through one click, and so on. Or eliminate boring human tasks like unnecessary or repetitive routine actions that can demotivate your staff, like copy & pasting data between systems or filling out data fields that should be auto-populated. This way you can start small and reach great efficiency on day one with lower risk. And when we say Automation, do not think about years-long IT developments or end-to-end Business Process Reengineering. These processes can be easily changed by non-technical, business users to […]
5 Process Automation Capabilities That Make Solutions Unique
Process automation solutions are software applications that are built to automate business workflows and tasks. These solutions help businesses improve efficiency, accuracy, and productivity. There are many different types of process automation solutions available. Some are designed for specific industries, such as healthcare or manufacturing, while other solutions are more general-purpose and can be used in a variety of industries. Here are the top five key capabilities that Process Automation solutions should address: #1 – The ability to automate diverse processes Some process automation solutions are designed to manage specific types of workflows, such as customer onboarding, claim management, order processing or customer service. Other solutions are more flexible and can automate wider range of business processes that support Linear (structured), Dynamic (semi-structured) or Ad-hoc (unstructured) workflows. A typical example of an ad-hoc/non-linear workflow could be an investigation type use case, where the major milestones are the same but individual tasks depend on the unique needs of the investigation. In these situations a simple (non-dynamic) workflow engine cannot be an effective solution. #2 – The level and sophistication of automation Certain solutions automate only the most basic/simple tasks, while others can automate more complex processes. More complex business processes may […]
Five Great Benefits of Good Customer Service
First, let me admit that I’m a real fan of customer service. I firmly believe that after you have sold a product or a solution, customer service will also play a vital role in keeping your customers satisfied, but also because they will know that you will handle their account in the highest regard. Customer Service can be as important as product quality, if not more important. Customer Service is a gatekeeper to establishing a long-term and mutually beneficial connection between your customers and your company; its quality can make or break your reputation. Only happy and loyal customers can keep your business running. When customers have a positive experience with your customer service team, they are more likely to do business with you again, and they are also more likely to recommend your company to their friends and peers. There are many reasons why customer service quality is vital, but here are the top five benefits you will gain if you provide excellent and reliable customer service: It helps you retain customers. We know well how acquiring a new customer is more expensive than keeping an existing one. Your customers are less likely to churn or downgrade their services by […]
Tibor Vass Joins Eccentex as Chief Marketing Officer
LOS ANGELES, Calif. – April 1, 2023 – Eccentex, an industry leading low-code development platform and process automation software company, announced today the appointment of Tibor Vass as CMO – Chief Marketing Officer. As CMO, Tibor will be responsible for driving Eccentex’s marketing strategy, including branding, demand generation, product marketing, and sales enablement. He will also work closely with the company’s sales and customer success teams to ensure that Eccentex’s messaging and positioning align with the needs of its customers. Tibor brings more than 20 years of experience to Eccentex, having previously held senior marketing positions at a number of leading technology companies. He is known for his ability to create and execute successful marketing strategies that drive growth and revenue. “We are thrilled to have Tibor join the Eccentex team,” said Alex Stein CEO of Eccentex. “His proven track record of driving growth and building successful marketing programs will be invaluable as we continue to expand our business and help our customers achieve their digital transformation goals.” “I am excited to be joining Eccentex at such a pivotal time in the company’s growth,” said Tibor Vass. “I believe that Eccentex’s innovative approach to cloud-based software solutions has the potential […]
Eccentex Hires John Cunningham To Drive Growth In Energy And Utilities
LOS ANGELES, Calif. – June 21, 2021 – Eccentex, a leading low-code platform and omnichannel software company, announced today the appointment of John Cunningham as Director of Business Development for Energy and Utilities. John’s focus is to work with our strategic partners to design new innovative solutions for asset-intensive industries that create cost-reduction opportunities and agile development capabilities. AppBase is a flexible platform, hosted on Microsoft Azure, that provides organizations with increasingly necessary case management and omnichannel tools that not only improve the end user experience but also the employee’s as well. “Experience has taught me,” said John, “that it is often disparate systems failing the organization that lead to massive inefficiencies for large organizations, especially within Energy, Telco, Utilities, and so on. The fractured legacy approach burns away at IT’s time and doesn’t provide executives with a good picture of what’s going on internally. Eccentex’s technology bridges these gaps for businesses and equips everyone from the front to back office with the crucial information they need to create more efficient workflows and better customer experiences.” John brings four decades of enterprise sales and operations experience to Eccentex. In his sales leadership and C-level roles, John has excelled at growing […]
Eccentex Joins OpenText Solution Extension Partner Program – Releases Initial Products for Asset-Intensive Industries
LOS ANGELES, June 2, 2021 – Eccentex today announced that it has joined the OpenText™ Solution Extension (SolEx) Partner Program as a Gold Level Partner. This partnership will deliver two tightly integrated products from Eccentex and OpenText for asset-intensive industries: Technical Service Management and Linear Asset Change Management. These solutions allow asset-intensive organizations to track and manage requests and project tasks — directly addressing the challenges that Utility, Oil and Gas, Telco, Transportation, and other industries experience when making changes to assets. Without having to adjust the underlying core applications, the solutions present a single user interface that manages the required data, documents, and transaction-level updates across disparate systems. These solutions are integrated with OpenText™ Extended ECM. Eccentex provides an OpenText plugin that manages the search, retrieval, and deposit of documents into these systems and applications. In addition, specialized integrations can be performed in situations where the environment is non-standard. Alex Stein, CEO of Eccentex, said that “In as little as 90 days, we deliver joint customers a working solution as the first step to a revolutionary way to track requests for work on and changes to assets. The subsequent 90-day cycles augment and enrich the process, resulting in significant […]
Eccentex Leverages Omnichannel to Help Retailers Proactively Schedule Patients for the COVID-19 Vaccine
LOS ANGELES, March 22, 2021 /PRNewswire/ — Eccentex, a leading low-code platform and omnichannel software company, announced a Dynamic Case Management add-on for the Genesys Vaccine Rapid Response Solution, designed to help Health Delivery Organizations (HDOs) quickly administer COVID-19 vaccines. This solution addresses vaccine management challenges at scale by removing logistical barriers that make it difficult to schedule and follow-up with patients. “The only way we return to normal is with the vaccine,” said Alex Stein, CEO of Eccentex. “The medical and scientific achievements that got us to this point have been tremendous, now it is time for the world to make the next step towards normalcy.” Many HDOs current vaccination scheduling systems and processes are being challenged by the scale and complexity of the COVID-19 vaccine administration; largely due to the need of a second dose and low-temperature storage. Existing online booking systems risk failing to keep up with demand, leading to wasted vaccines and call centers overrun with inquiries that frustrate employees and patients. Ensuring equitable access, especially for underserved and vulnerable groups, is a major concern for vaccination programs. Communication must be clear and sensitive to each patient’s preference (including voice, text, app, social, etc.), while also allowing them to effortlessly switch […]
Eccentex releases the ServiceJourney Suite for seamless customer service
Eccentex today announced the official release of their ServiceJourney Suite. The ServiceJourney Suite combines the award-winning Eccentex AppBase® Platform with additional customer service. Automating the customer journey, despite increasing complexity and rising end-customer expectations, remains a problem for companies and governments. Most large organizations have implemented a patchwork of contact center infrastructure to handle interactions, business process management to handle journeys, as well as customer relationship management systems to try to create a customer engagement center but they remain burdened by the lack of integration, the difficulty in making changes, and the requirement for expensive professional services. Alex Stein, CEO of Eccentex announced during a recent webinar that “by delivering a single solution that provides the ability to design, deploy, and evolve services that automate journeys as well as integrating tightly with the contact center infrastructure and CRM solutions, Eccentex has delivered the industry’s only journey-centric solution for customer service”. Features With ServiceJourney, customer service teams can take advantage of many features including: Dynamic Case Management: Orchestrates consistent and accurate resolutions every time with cases that can adapt to diverse and unpredictable situations. Business Process Management: Boosts efficiency and transparency across multiple channels and organization silos by automating work when possible, deferring […]
Eccentex reacts to COVID-19 with a quick-start program
Eccentex announced their Quick Start program today to rapidly deploy their award winning AppBase Platform for ticketing. The program helps businesses overcome a range of unpredictable issues they are experiencing during the pandemic – such as spikes in customer requests, policy changes, new claim requirements, and new form processing. COVID-19 has forced companies and governments to try to change how they operate overnight. The crisis has exposed new issues that need quick solutions while surfacing old ones from failed or delayed digital transformation projects. Eccentex quickly developed the Quick Start program based on direct client needs and challenges they are facing because of COVID-19. Eccentex is working with a select number of organizations to deploy a free 3-month solution for Ticketing along with 72-hours of free professional services. There is no contract or commitment, and there are no limitations on the maximum or minimum users. Organizations interested in this program should contact Eccentex and see if they qualify. The AppBase Platform is a great tool for many use-cases, including the ones below: Government Helping constituents request services Applying or changing grant submissions Maintaining compliance and level-of-service Financial Services Triaging urgent customer requests Streamlining business and personal loans Decision-making for crisis-related […]
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