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Eccentex Exhibits at Genesys G-Force 2016 Customer Engagement Conference
CULVER CITY, Calif., Sept. 28, 2016 /PRNewswire/ — Eccentex Corporation, a leading provider of Dynamic Case Management (DCM) technology and solutions, will demonstrate its new Genesys-enabled omniprocess platform solution at G-Force 2016, the industry’s marquee customer engagement event now in its ninth year. Taking place October 4-6 at Miami’s iconic Fontainebleau Hotel, G-Force is organized by Genesys, the market leader in omnichannel customer experience and contact center solutions. G-Force 2016 will explore and reveal the shift from managing customer interactions to experiences to relationships. As a bronze sponsor, Eccentex will be showcasing its AppBase Dynamic Case Management Platform in the Partner Pavilion. Eccentex will show how its DCM platform combines with the Genesys Customer Experience Platform to enable companies and organizations to achieve better case outcomes, and truly unify their entire customer journey. “The Eccentex Dynamic Case Management Platform (AppBase) brings to Genesys customers the industry’s first, truly unified omnichannel and omniprocess platform solution,” said Maksim Gill, Vice President of Product at Eccentex. “Closing the loop on the full customer journey—front-office and back-office, real time and non-real time—the AppBase Dynamic Case Management Platform goes beyond CRM by managing simple work items, as well as highly complex, structured, unstructured and ad-hoc business processes.” “G-Force is a time to celebrate our valued partners, as Genesys is founded […]
Eccentex Makes Trend-Setting Products List of 2015 By KMWorld
KMWorld lineups include more than 1,000 separate offerings, their committee further agreed that each company/product listed holds the promise for the marketplace—even if the marketplace has yet to realize it. http://www.kmworld.com/Articles/Editorial/Features/KMWorld-Trend-Setting-Products-of-2015-105783.aspx
Eccentex Launches New Dynamic Case Management Template for AppBase
LOS ANGELES, April 7, 2015 /PRNewswire/ — Eccentex Corporation, a recognized visionary leader in providing software-as-a-service (SaaS) applications and platform-as-a-service (PaaS) for Dynamic Case Management (DCM), launched Dynamic Case Management Template 3.0 for AppBase. The focus in this release is giving the Knowledge Worker powerful tools to make adaptive, ad-hoc decisions on an individual Case level. Real-time dashboards, “similar cases” functions, proactive alerts, and bottleneck monitors give users the complete picture of the Case. Ad-hoc tasks, collaboration channels, and in-flight logic changers provide true Dynamic capabilities so that Knowledge Workers can react effectively. DCM Template 3.0 also introduces improved People management with visual escalation paths for different types of cases and teams. The Template provides an easy way to manually or automatically assign the right people based on work load, skill set, teams, location and almost any other factor, and manages the ability to collaborate with external people. This set of features is in addition to the previous features of DCM Template 2.0, which include comprehensive document management, internal and external people management, inbound/outbound communication channels, and portals. “We are excited to see how our new DCM Template will help organizations further reduce the time and costs in deploying complex case management applications,” […]
Gartner Positions Eccentex in the Visionaries Quadrant
LOS ANGELES, March 31, 2015 /PRNewswire/ — Eccentex Corporation, a leading provider of software-as-a-service (SaaS) and BPM platform-as-a-service (PaaS) applications for Dynamic Case Management (DCM), today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the “Magic Quadrant for BPM-Platform-Based Case Management Frameworks.” Gartner’s Magic Quadrant positions players in major technology markets. According to the report, “In this Magic Quadrant analysis, we specifically evaluated the architectural elements of the CMF, the breadth and depth of business domain functionality included, and the interrelationship between the framework and its dependent execution environment.” This report evaluated Eccentex’s Dynamic Case Management Framework 2.0, and its MyCaseRecords solution. Gartner noted, “Visionaries align with Gartner’s view of how a market will evolve, but they can have fewer proven capabilities and customers to demonstrate delivery against that vision. For vendors and customers, Visionaries often are seen as higher risk/higher reward. They often introduce new technology, services or business models, but may need to build financial strength, service and support, and sales and distribution channels. Gartner’s criteria for completeness of vision includes business model, innovation, and market understanding, which aligns with Eccentex’s business strategy, as well as marketing strategy, sales strategy, offering (product) strategy, vertical/industry strategy and […]
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