Solution Pricing
Simple pricing for any
AI-driven transformation
Choose the subscription model that matches your operating model, then extend it with add-ons, accelerators, and support designed around measurable outcomes.
Simple subscription model
Choose the plan that matches your work
Prices are per user per month, billed annually.
Concurrent users are determined as total unique logins within any 12-hour period.
Industry Optimized Primary Offers
Customer Service Cloud
A unified customer service management solution including AI-assisted customer service platform, CCaaS voice, intelligent case resolution, knowledge Management, Self-service automation, and real-time insight.
$225* / user / mo
Volume discounts available.
- ● AI-assisted service and case resolution
- ● Omnichannel work and knowledge orchestration
- ● Real-time service analytics and human oversight
*Including Genesys Cloud CX 1 voice platform and Eccentex CCaaS integration
Financial Services Cloud
Purpose-built banking and financial services optimized customer care, AI assisted adaptive case resolution, compliance management, and process automation platform that delivers trusted financial experiences.
$150 / user / mo
Volume discounts available.
- ● Governed customer and employee journeys
- ● Intelligent case and exception handling
- ● Auditable decisions and accountable automation
Public Sector Cloud
An omnichannel-ready responsive digital public service platform that seamlessly connect people, processes, data, and intelligent automation across all public safety, law enforcement and SAR operation use cases.
$150* / user / mo
Includes public-service workflow automation.
- ● Citizen and community service orchestration
- ● Cross-agency case and work coordination
- ● Transparent, measurable service outcomes
*Including Siren InvestigateBusiness Edition Free Trial to support AI powered easy search capability for extensive investigations.
Are you part of a Large Enterprise?
Ask our Sales team about the available Site Licenses to save with our unlimited users and unlimited transactions based special offers.
Best value
HyperAutomation Cloud Bundle
End-to-end solution bundle with the Eccentex HyperAutomation Cloud capabilities most teams need.
$150 / user / mo
Volume discounts available.
- ● Adaptive Case Management & Process Automation
- ● Embedded Eccentex AI Services included
- ● Intelligent Work Automation & Analytics foundation
Case operations
AI Assisted Case Management
Enterprise edition of Adaptive Case Management embedded Case Intelligence AI to support elevated customer experiences.
$120 / user / mo
Volume discounts available.
- ● Unite people, processes, content, and systems
- ● Automate enterprise case workflows
- ● Improve customer and employee experiences
Omnichannel
Intelligent Work Automation
Capture, classify, prioritize, and distribute work across the enterprise. Orchestrating Human and AI agent work and enforce delivery of all promises.
$90 / user / mo
Includes auto-prioritization and SLA enforcement.
- ● Automated work-item routing
- ● SLA-aware prioritization
- ● Omnichannel operating model
Advanced Email Automation
Enterprise edition of inbound email capture, triage, distribution, and automation.
$40 / user / mo
- ● Email classification and routing
- ● Business-unit distribution
- ● Automation for high-volume queues
Knowledge
Smart Knowledge Base
Customer service edition of a fully integrated knowledge and information management solution.
$40 / user / mo
- ● Capture and develop knowledge
- ● Share answers across teams
- ● Support self-service experiences
Analytics
Business Intelligence
Standard edition for connecting business processes and customer engagement data.
$30* / user / mo
- ● Dashboards and reporting
- ● Performance insights and KPIs
- ● Real-time engagement visibility
*Data Warehouse is not included
One size does not fit all
Get a customer quote that fits your individual needs
For service leaders, financial services teams, and public sector agencies, Eccentex can shape licensing, add-ons, accelerators, and support around the outcomes you need to reach.
Discover Goals & Priorities
Assess your current operations, friction points, service goals, and the outcomes that matter most.
Tailor the Solution
Shape the right cloud, licensing, add-ons, integrations, and success plan around your operating model.
Deploy with Confidence
Launch with proven accelerators, expert implementation, governance, and scalable cloud options.
Prove the Impact
Track adoption, service performance, productivity, and business outcomes—and continuously improve.
Add-ons
Extend the power of Eccentex
Add new features or expand existing capabilities to create a personalized experience that works for your organization.
Business Intelligence
Advanced reporting, dashboarding, predictive analytics, and business insight.
Eccentex AI Services
AI for customer engagement, process automation, and knowledge-worker assistance.
Advanced Cloud Options
Disaster recovery, hot standby, storage, and industry-specific security options.
Barcode Recognition
Scan multi-page documents into cases or separate high-volume packets with barcodes.
OCR and ICR
Convert forms and images into searchable content, read handwriting, and auto-index.
Solution Accelerators
Implement quickly with out-of-the-box capabilities for industries and high-value use cases.
Start with capabilities that aligned to your vision
The first step in digital transformation is understanding your current operations and the outcomes you want to reach.