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About Eccentex

AI-driven Business Automation

Human Centered Outcomes

Eccentex helps organizations simplify work with no-code and low-code business automation, dynamic case management, platform-agnostic AI services and process orchestration that built for complex operations.

Trusted by innovative companies

  • OUR VISION

We are working towards our ambitious vision to be a leading business automation and platform-agnostic AI orchestration provider across major industries with special focus on high complexity – high value use cases.

  • OUR MISSION

Our mission is to augment human potential through trusted AI and adaptive automation, enabling organizations to serve customers, employees, and communities faster, smarter, and more effectively.

  • OUR CORE VALUES
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Adaptability

No cookie-cutter solutions; every customer has a distinct operating model

Transparency

Visibility is foundational to both the company and the product experience

Progressivity

Continuous improvement across products, services, teams, and customers

Inclusivity

Our international team perspectives help us produce disruptive innovation

Sustainability

Simple, resource-conscious solutions that reduce unnecessary complexity

OUR SOLUTIONS

Built for teams that manage complex work

Eccentex unites people, processes, content, systems, automation, analytics, and AI so organizations can modernize operations without losing the human context behind every case, request, and interaction.

Built for Performance

  • }30%

SHORTER CASE RESOLUTION TIMES

Contextual insights collected, relevant data extracted from the attached documents. Next Best Actions proposed.

Built for Quality

  • >50%

HIGHER ACCURACY

All input data validated. Compliance enforced. Fraud Signals auto detected. Human verifications triggered.

Built for Compliance

  • ?80%

LESS HUMAN ERRORS

AI analytics and data driven decisioning leveraged to classify and auto-handle complex cases with full transparency.

How we work

Discover → Design → Deploy → Deliver measurable impact.
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Understand the vision

Map existing capabilities and identify where automation and AI create meaningful value
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Design the right solution

Bring case management, AI orchestration, integrations and automation into a single platform
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Scale with confidence

Deploy modern digital workflows that improve employee focus and customer outcomes
  • OUR LEADERSHIP TEAM

Experienced builders, operators, and industry advisors

The Eccentex management team brings decades of business automation, customer experience, public sector, finance, product, and technology expertise.

Alex Stein

CEO, Founder

An expert in business process automation, Alex has a strong track record of successful business leadership, building organizations that have achieved, and sustained, long-term growth and profitability.

Len Tokar

Executive VP, Founder

Len has 20 years of experience in technology delivery and meeting the clients’ unique needs. Len is responsible for driving company operations to ensure that business processes are efficient and effective.

Burr Dalton

CFO

Burr has facilitated and launched the growth of multiple technology-driven businesses, leading corporate finance, accounting and legal activities as well as raising capital for both institutional and individual investors.

Tibor Vass

CMO

Among Marketing, Design and Product Management experiences, Tibor has Business Consultancy, BPR and various Industry Sector knowledge, as well as  Process Automation and AI experience.

Sergii Maksymenko

CTO

Sergii has spent the last nine years leading, building, and operating the most rewarding projects for Eccentex’s long-established customers. Along the way he has created new products and features as well as established the policies and practices for Eccentex’s IT core.

Alina Bogdanova

VP of BPM / DCM Solutions

Alina brings over 15 years of experience in designing and managing delivery of Case Management systems to various business verticals. The synergy of her development, business analysis and management background will bring new perspectives to operational and development teams. 

Diane Chaskey

VP Customer Success

Before joining Eccentex, Diane worked as a senior staff member for the New York State government in organizational transformation, business solution strategy, and process governance. She believes the key to successful solution implementation lies in partnering with customers.

Timur Nakonechnyy

Strategic Consultant – Public Sector

Timur leverages over 30 years of experience across law enforcement, and military service to help agencies modernize mission-critical operations across incident, court, reentry management, and  leading strategy and solution design in multi-agency, cross-jurisdiction environments.

Ready to transform your customer service operation?

See how Eccentex Customer Service Cloud can simplify complex case resolution and improve customer outcomes.