HYPERAUTOMATION CLOUD ACCELERATORS
Connect assets, projects, permits, service, and incidents
Use adaptable accelerators across electricity, oil, gas, water, waste management, and environmental services.
Capital Projects
Manage people, processes, documents, milestones, approvals, issues, and decisions across major projects.
Land Use Permits
Acquire and maintain permits, coordinate reviews, preserve documentation, and demonstrate compliance.
Technical Service Management
Track repairs, field activity, documentation, assets, service commitments, and GIS context.
Network Changes & Repairs
Manage customer cases, products, assets, changes, repairs, dependencies, and communications.
Customer Service Management
Offer personalized, omnichannel service with connected account, asset, outage, and case context.
Incident Management
Solve problems, investigate causes, coordinate response, and approve corrective changes.
PRE-BUILT VERTICAL SOLUTIONS
Modernize utility operations on an adaptable application foundation
Keep and improve current processes or create new operating models. Eccentex combines reusable energy and utility patterns with a low-code and no-code platform to digitize, simplify, and optimize asset- and service-intensive work.
Start with the industry process that matters most.
Use a reusable vertical foundation, then adapt it to your customers, employees, policies, systems, channels, and operating model.
ONE OPERATIONAL PLATFORM
Modernize without losing the systems that keep the network running
Build flexible enterprise-grade applications that streamline digital operations, use existing data, improve customer experiences, and automate repetitive activity.
OPEN INTEGRATION
Connect the operational world
Integrate databases, APIs, systems of record, GIS, asset information, customer data, and business logic to create modern interfaces and coordinated work.
PROTECT ASSET UPTIME
Fragmented systems should not slow field and operational work
Utility teams manage high-stakes work across people, locations, assets, documents, approvals, regulatory obligations, customer commitments, and deeply integrated systems.
Operational Friction
Employees lose time finding people and information, obtaining approvals, redoing work, and traveling unnecessarily.
Scattered Asset Data
Asset information becomes trapped in legacy applications, spreadsheets, documents, GIS tools, and email.
Brittle Integrations
IT struggles to update systems without breaking the intricate connections supporting field and network operations.
INDUSTRY PLATFORM CAPABILITIES
Connect journeys, cases, content, systems, and accountable work
Use Eccentex HyperAutomation Cloud capabilities to modernize industry processes while keeping people at the center of complex decisions.
Asset-Centric Case Work
Connect assets, customers, locations, service history, documents, incidents, tasks, and decisions.
GIS & Field Context
Bring geographic information, field activity, location, work orders, and network context together.
Permit & Compliance Workflows
Coordinate applications, reviews, approvals, evidence, renewals, and complete audit history.
Intelligent Work Distribution
Route operational work using location, skills, availability, priority, risk, and service commitments.
Open APIs & Integration
Connect core utility systems, GIS, asset management, customer platforms, data services, and partners.
Operational Analytics
Monitor assets, incidents, work orders, deadlines, service levels, risk, and performance in real time.
SECURE, COMPLIANT OPERATIONS
See more of the operation and control who can act on it
Securely connect data across systems and decide who can view or update specific information and from where. A governed operational record improves traceability, supports compliance, and gives teams the context to make better decisions.
RELATED SOLUTIONS & PROOF
Continue exploring Eccentex capabilities and customer outcomes
Use these product, thought-leadership, and customer resources to go deeper into the operating patterns highlighted on this industry page.
HyperAutomation Cloud
Explore the low-code and no-code application platform behind adaptable utility operations.
Integration Capabilities
Connect databases, APIs, systems of record, cloud services, GIS, and operational data.
FairWay Resolution Success Story
See how configurable case management supported rapid operational transformation.
HYPERAUTOMATION CLOUD FOR INDUSTRIES
Explore the complete Eccentex industry solutions family
Move between industry experiences while retaining the same adaptable platform, human-centered automation approach, and connected operating model.
Government & Public Sector
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Insurance & Pension Funds
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Banking & Financial Services
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Technology & Telecom
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Retail, Travel & Hospitality
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Energy & Utilities
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Healthcare & Life Sciences
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Ready to connect people, assets, systems, and operational work?
Bring us a capital project, permitting, technical service, repair, customer-service, or incident process. We will help you design a more connected operating model.