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INTELLIGENT DOCUMENT PROCESSING
Ready to turn document-heavy work into intelligent automation?
Intelligent capture and document workflow automation
INTELLIGENT DOCUMENT PROCESSING
- ?Capture Every Document
Capture files from multiple channels, extract and classify information, link content to cases and tasks, and route every document to the right process.
- ?Intelligent Extraction
Transform invoices, forms, contracts, receipts, letters, scans, and handwriting into searchable, structured, actionable data.
- ?Document Workflow Orchestration
Combine business rules, AI insights, analytics, and human judgment to recommend next actions and deliver consistent, compliant outcomes.
- TYPICAL DOCUMENT SCENARIOS
- Invoice and receipt processing
- Claims and evidence management
- Contracts and legal documents
- Citizen forms and applications
- Customer onboarding and KYC
- Compliance and investigation files
- Healthcare forms and authorizations
- Email and attachment capture
- High-volume scanning and archiving
- and more...
- WHO BENEFITS
- Document processing teams
- Claims and insurance operations
- Financial services teams
- Government agencies
- Healthcare administrators
- Legal and compliance teams
- Case managers and investigators
- Back-office employees
- Customers, partners, and contractors
- and many others…
- CONNECTS WITH
- Case management and workflow
- OpenText repositories
- CRM and customer portals
- Email and capture channels
- Scanners and barcode systems
- OCR, NLP, and ML services
- ERP and core business systems
- Archive and storage platforms
- Open APIs and analytics
- and legacy partner ecosystems too...
- BUSINESS IMPACT
- Faster document intake
- Reduced manual data entry
- Higher extraction accuracy
- Better compliance and control
- Lower processing costs
- Higher employee productivity
- Faster customer outcomes
- Secure document auditability
- Scalable content operations
- with real-time document visibility…
Ready to automate document-heavy work?
Why Intelligent Document Processing
Document intelligence
connected to real work.
Eliminate time lost searching, copying, classifying, indexing, and routing documents. Give teams instant access to case-related content while AI and workflows handle repetitive work.
Designed for Case Management
Automatically connect documents to the cases, tasks, customers, processes, and decisions they support.
Reduced Manual Work
Extract data, classify content, generate files, capture email, and route documents without repetitive handling.
Better Compliance
Centralize legal files, evidence, communications, permissions, versions, redactions, and document history.
Instant Content Access
Search inside PDF, Word, text, scanned, handwritten, email, and archived content from the employee workspace.
AI-Assisted Organization
Use OCR, NLP, machine learning, keywords, metadata, and context to classify, index, and organize content instantly.
Documents should move work forward—not slow it down.
CORE INTELLIGENT DOCUMENT PROCESSING CAPABILITIES
Capture, Classify & Extract
Capture files from multiple channels, classify document types, extract fields, and convert unstructured content into structured data.
OCR, NLP & Machine Learning
Read scans, handwriting, forms, tables, and free text while improving recognition and classification accuracy at scale.
Case-Linked Document Management
Organize, tag, annotate, redact, version, archive, and secure every document in the context of a case or task.
Document Workflow Automation
Automate approvals, reminders, reviews, requests, notifications, document generation, and stakeholder collaboration.
Enterprise Search & Integration
Search across active and archived content, connect repositories such as OpenText, and integrate through APIs at enterprise scale.
Complete document capability set
Capture, understand, govern, and move every document through work.
Combine intelligent extraction with enterprise document management, search, security, templates, annotations, case context, and workflow automation.
Enterprise-Grade Search
Find phrases, customer information, and related content across documents, email, archives, and scanned files.
Large File Support
Upload and manage large video files, massive documents, and multilayer CAD files.
Workflow Automation
Coordinate approvals, reminders, reviews, notifications, document requests, and automated actions.
Case Management
Keep files organized around cases and tasks instead of disconnected shared folders.
Security & Permissions
Control document access using roles, work relevance, permissions, and governance policies.
Email Capture
Capture email, attachments, and metadata, then automatically index and connect them to work.
Document Templates
Generate Word documents, emails, PDFs, and other content using internal and external data.
Document Annotations
Annotate, redact, comment on, and stamp PDFs through a secure online experience.
OCR & Handwriting Recognition
Convert scanned forms and images into searchable data that can recognize forms and handwriting.
High-Volume Barcoding
Scan multipage packets directly into cases and separate high-volume document batches with barcodes.
BUILT FOR ENTERPRISE CONTENT
From scanned forms to actionable data
Ready to automate document-heavy work end to end?
Intelligent Document Processing in Action
Automate content-intensive work across industries
Apply intelligent capture, extraction, document management, search, security, and workflow wherever content drives service outcomes.
Financial Services Document Processing
Automate mortgage applications, claims, onboarding, KYC, dispute evidence, contracts, and regulated financial documents with structured extraction and case-linked workflows.
- IMMEDIATE BUSINESS BENEFITS
- Connect every file to the customer, case, task, and decision it supports.
- ?Reduce manual review and data entry
- >Accelerate claims and onboarding
- >Strengthen compliance and auditability
Public Sector & Regulated Case Files
Capture citizen applications, justice documents, evidence, eligibility records, investigations, complaints, healthcare forms, and authorizations in governed case files.
- IMMEDIATE BUSINESS BENEFITS
- Make scanned, handwritten, and archived information searchable and actionable.
- ?Improve access to case evidence
- >Protect permissions and sensitive content
- >Accelerate regulated service delivery
Customer & Back-Office Workflows
Streamline customer service, fulfillment, onboarding, reviews, correspondence, document requests, and back-office processes using triggers, bots, templates, and reminders.
- IMMEDIATE BUSINESS BENEFITS
- Let customers, partners, and contractors securely upload, revise, and access files.
- ?Automate approvals and follow-up
- >Generate and send documents automatically
- >Keep stakeholders informed
Enterprise Content & OpenText Integration
Connect Eccentex to OpenText and other repositories so employees can securely find, search, and act on case documents without moving everything into a new system.
- IMMEDIATE BUSINESS BENEFITS
- Scale document operations with Azure-powered infrastructure and low-code extensibility.
- ?Unify content across repositories
- >Support large files and global volumes
- >Extend through APIs and low-code tools
Where document intelligence meets workflow automation